Existing mail service customers:

If you are an existing mail service customer and would like to request a prescription refill online, please click the "My Account" link and login to your account or create a new account.

New mail service customers:

For new mail service prescriptions, please follow these simple steps:

1. If you need to start your medication right away, have your physician complete two prescriptions. Please be sure the prescription from your physician is legible, includes the drug's name, strength, the quantity to dispense, the exact daily dosage, the physicians' name and phone number.
   
   
2. Fill one prescription immediately at a pharmacy and submit the other to the Ridgeway Pharmacy mail service program for a supply determined by your benefit plan. Encourage your physician to write your prescription for the maximum days supply covered by your benefit plan. This will help you maximize your benefit and save money.
   
   
3. Complete the online mail service participant profile by logging in or creating an account then filling out and submitting the Mail-Order Form. You may also choose to download the form, fill it out and submit it by mail or fax. Please be sure to write your participant ID number in the space provided on the profile. If your benefit plan includes dependent coverage, please fill out the dependent section(s), even if you are not ordering medications for them at this time. If using the downloadable form and more space is needed for dependents, please list them on a separate sheet.
   
   
4. You can expect delivery of your order within 14 days from the date your order is postmarked. Refill orders may take 14 days to receive.

For immediate assistance, call Ridgeway Pharmacy at 1-800-630-3214.